Contact Apollo Group TV support
Help with orders placed on apollogroupstv.tv: your free trial, setting up a device, an invoice, a renewal or a refund. Message us on WhatsApp or send the form below. We answer every day.
WhatsApp: the quickest way to reach us
Our WhatsApp number is +44 7473 961793. Tap the button to open a chat with a first message already written, or save the number to your contacts. We answer every day; there are no set opening hours.
Send us a message
Prefer to write? Fill in the form and we'll get back to you. Add your WhatsApp number if you'd like the reply there.
Prefer to chat? Message us on WhatsApp.
What to include in your message
These details let us answer in one reply:
- The email or WhatsApp number you ordered with
- Your device and the player app you use, for example a Fire TV Stick and the app's name
- What you see on screen: the exact error message, or a photo of it
- When it started, and whether it affects every channel or only some
- For a payment question: the invoice amount and the way you paid
Never send card numbers or bank passwords, in chat or in the form. Card payments only go through the secure payment link we email you.
Common requests
Quick answers to what people ask us most. If yours isn't here, message us.
A channel won't play, or keeps buffering
Restart the player app and your device, then try a few other channels. Buffering usually points to the connection: allow about 10 Mbps for HD and 25 Mbps for 4K on each screen. If the app shows an error such as 403 or a timeout, or nothing plays at all, send us the exact message and we'll check your line.
I can't find my login
It's in the WhatsApp chat where we sent your trial or plan details, and paid plans also get it by email. Still missing? Message us from the number or email you ordered with. More in Apollo Group TV login help.
Renew, add a device or switch plans
Tell us on WhatsApp what you'd like: a longer period, or 2 or 3 devices instead of 1. We email you an invoice for it and update your line once it's paid. Renewing before your plan's period ends keeps you watching without a break.
Paying an invoice
We accept Bitcoin, cards through a secure payment link, Cash App, Venmo and PayPal, and your invoice shows how to pay for your order. No invoice yet? Check your spam folder, then message us. See how to pay for Apollo Group TV.
Asking for a refund
Paid plans have a 24-hour money-back guarantee, counted from activation. Ask within that time on WhatsApp or with the form on this page. The refund policy has the details.
Help setting up a device
Tell us your device and player app and we'll walk you through it, or follow the Apollo Group TV setup guides.
Bought somewhere else?
We can help with orders placed on apollogroupstv.tv. Other websites sell IPTV under similar names, and we can't see, renew or refund accounts they sold. If you paid another seller, please contact that seller.
Not sure where you bought? Send us the email or WhatsApp number you used, and we'll tell you whether the order is ours.
Support questions
When do you answer messages?
Every day, on WhatsApp and through the form. There are no set opening hours.
Is there a support email address?
Not at the moment. Please use WhatsApp or the form on this page. Paid plans still get their invoice and login by email.
My trial login doesn't work. What should I do?
Check that the server address, username and password are typed exactly as we sent them, with no extra spaces, then restart the app. If it still fails, reply in the chat where we sent the login.
Can you help with an order from another website?
Only with orders placed on apollogroupstv.tv. For anything bought elsewhere, please contact the seller you paid.