Refund Policy
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In short: every paid plan comes with a 24-hour money-back guarantee. If you are not happy, ask within 24 hours of activation and we will refund the full price of the plan. The free trial costs nothing, so there is nothing to refund.
1. The 24-hour money-back guarantee
- It covers every paid plan: 3, 6 and 12 months, for 1, 2 or 3 devices.
- The 24 hours start when we activate your line, which is when we send you your login details.
- You do not have to give a reason, but telling us what went wrong helps. Many setup problems can be fixed with our help on WhatsApp.
- When we refund a plan, we switch off its line.
2. How to ask for a refund
Message us on WhatsApp or use our contact form within 24 hours of activation. Please include:
- the name, email address or WhatsApp number you used to order;
- the plan you bought and how you paid;
- if you paid with cryptocurrency, the wallet address you want the refund sent to.
Your request is on time if your message reaches us within the 24 hours. If we need more details after that, we still treat it as on time.
3. How refunds are paid
- Payment links and other non-crypto payments: we refund the full amount you paid, in US dollars, to the same payment method where the payment provider allows it. If it does not, we agree another way with you.
- Cryptocurrency: we refund in the same coin you paid with. We send the US dollar amount you paid, converted into that coin at the exchange rate on the day we send the refund. Crypto prices change, so you may get back more or fewer coins than you sent.
- Timing: we send approved refunds as soon as we can and let you know when the refund is on its way. Your bank, payment provider or the crypto network may take extra time to show it.
- Fees: currency conversion or transfer fees charged by your bank or payment provider are set by them, and we cannot refund them.
4. What is not refundable
- Requests made more than 24 hours after activation.
- The unused part of a plan after the first 24 hours, for example if you stop watching part-way through.
- Lines we paused or ended because our Terms & Conditions were broken, for example by sharing or reselling a login.
- Fees charged by your bank or payment provider (see above).
If you have a problem after the first 24 hours, please still contact us and we will help you sort it out.
5. The free trial
The 24-hour free trial is free and needs no card, so there is nothing to refund or cancel. We suggest trying the service on your own devices before you buy. You can request a trial on our free trial page.
6. Questions
If anything here is unclear, message us on WhatsApp or use our contact form. You can also read our FAQ or compare plans on our pricing page.